H5P activities list
This book includes 13 H5P activities. Only those which have been inserted into book content will be included if the book is cloned.
| ID | Title | Activity type | Show/Hide |
|---|---|---|---|
| 1 | Chapter 1 - Customer Centricity Fill-in-the-blanks | Question Set | |
| 2 | Chapter 2 - Change Negative to Positive Phrases in Customer Service | Multiple Choice | |
| 3 | Chapter 8 Leading a Customer Centric Strategy | Dialog Cards | |
| 4 | Body Language Explained | Interactive Video | |
| 5 | Nonverbal categories | Question Set | |
| 6 | 5 Ways to Improve Your Nonverbal Communication Skills | Interactive Video | |
| 7 | Active Listening | Interactive Video | |
| 8 | Active Listening | Question Set | |
| 9 | Visual Perception: Do You See What I See? | Image Slider | |
| 10 | Note-Taking / Documentation Tool | Documentation Tool | |
| 11 | Chapter 3 - SMART Goals Quiz | Question Set | |
| 12 | Chapter 4 Contact Center Automation | Drag Text | |
| 13 | Chapter 6 Self Service Drag the Words | Drag Text | |